Frequently Asked Questions
Everything you need to know about your Puffing Kiwi style journey.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within New Zealand. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags still attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless faulty.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit every time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and popular 'buy now, pay later' options like Afterpay and Laybuy for your convenience.
Can I track my delivery?
Yes! Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are your garments ethically sourced?
At Puffing Kiwi, we prioritize ethical manufacturing. We partner with suppliers who guarantee fair wages and safe working conditions, ensuring your fashion choices feel as good as they look.